I have a quality issue with one of your products, what should I do?
- At Charles & Alice, quality and safety are our first priority. We make every effort to ensure that our product never disappoints in any way, and we maintain state-of-the-art facilities to ensure all our product is produced and packaged to the highest standards.
In the event that you have to reach us for a quality issue, you can email us at info@Charles-alice.com or call our toll free number: 844-728-7201. So that we can immediately investigate what happened with the product you purchased, please provide us with the following information: - When and where (store name, street/city) did you buy the affected product?
- What is the lot number of the product (please include the “best if used by” date, and all the numbers that appear below it — shown on either the pouch or package)
- If you can, please email a picture of the affected product – this could be a big help.
Is it safe to eat your product if the best by date has expired?
- For best flavor and color, we recommend consumption of our products by the ‘best if used by’ date on the cups.
How long will a 100% Fruit for All cup be safe to eat without refrigeration?
- You can keep the cup out of the fridge 4 to 5 hours without any issue. The taste will always be better when the product is chilled, for example right out of the refrigerator.
Is 100% Fruit for All kosher certified?
- Yes, all Charles & Alice 100% Fruit for All are kosher certified, and marked with the Ⓤ symbol. If you do not see this on the 100% Fruit for All products yet, we have obtained the certification and updated our artwork so you will see this in-stores soon.
Is 100% Fruit for All gluten free or dairy free?
- Yes, 100% Fruit for All is gluten free and dairy free. Also, our production facility is 100% nut free.
Are there any other certifications for 100% Fruit for All?
- Charles & Alice 100% Fruit for All is natural, non-GMO and Kosher certified with no artificial flavors, sweeteners, or colors.
Where can I find coupons for Charles & Alice products?
- When available, you can download coupons directly from our website by clicking on the “Coupons” graphic.
In addition, you can sign up to receive offers and we’ll be sure to include you on our future communications regarding product news, promotions, and events. You can sign up by clicking here.
How can I find where your product is sold?
- For starters, please visit the “Where to Buy” section of our website. If you do not find the product you are looking for in a store near you, please ask the store manager if they can order it. We’re working hard to get on more store shelves.